NETS Prepaid Card – NETS (2024)

With the NETS Prepaid Card, you can:

• Enjoy the widest ePayment acceptance at all retail points that carry the NETS logo acceptance mark, and in all public buses and trains.
• Top up your card conveniently via any mobile phone, anytime and anywhere! Link your credit/debit card to your NETS Prepaid Card for auto top-up.
• Manage expenses and prevent overspending. Monitor expenditure of dependents/FDWs. Raise spending limits real-time in the event of an emergency.
• Present the card as a gift to family members and friends. It is the most widely accepted retail and transit gift card in Singapore!
• Monitor your payments. Receive real-time notifications via the NETS App whenever your card is charged, so you always know what you have paid for and how much balance you have left.

Your card has a validity period of five years. The validity date is indicated on the back of the card. You may seek a full refund up to 12 months after the validity period. Please use the NETS App to assist in the refund process. It takes up to seven business days for the refunds to be credited to your bank account. No refunds are allowed 12 months after the validity period.

If you have misplaced your card, you may wish to temporarily lock your card using the NETS App to prevent unauthorized use. If you are able to retrieve your card, unlock your card using the NETS App to enable payments. Note that locking your card may not prevent the initial accidental or intentional use of the card in public transportation. A locked card will subsequently be blocked for Bus/MRT usage. Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.

If your card is damaged, stolen or compromised, please perform a card termination/refund on the NETS App to transfer the full card balance to your bank account. Do note that the process of card termination/refund is permanent and non-reversible.

We recommend you to download the NETS App, and to link your NETS Prepaid Card to your NETS Account. Linking the card provides many very useful features such as:

• Convenient top-ups, and the option to set up auto top-up so that you never run out of funds in the card.
• The option to set daily spending limits to ensure that you do not overspend.
• The option to view you card balance and transaction history, as well as download receipts.
• The ability to lock your card to prevent unauthorised use in case you have misplaced your card.
• The ability to seamlessly perform a full refund of the card balance to your bank account if your card has expired, or if you have permanently lost your card.

If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.

Please ensure your name entered on the refund page is the same as your bank account and use the correct bank account.

Only Singapore based bank account is supported.

Refunds are not allowed for cards that has expired for more than 12 months.

If you have performed too many refunds within the same calendar year, the refund function will be disabled for your NETS Account in that calendar year. You will be able to initiate a successful refund in the following calendar year.

The Minimum Purse Value (MPV) is the required minimum balance that your card must have before you board public buses and trains. The MPV is set at $3, which is the minimum amount required for a single transit fare.

Please be sure that your card has at least $3 (Minimum Purse Value) when taking public buses and trains. Otherwise, your card will be blocked from further use for public transport. To unblock the card for use in public transport, please top up the card above the Minimum Purse Value of $3 and tap your card on any transit gantry to initiate the unblocking. Do note that it will take 15 minutes for the unblocking to be complete. Please refer to the NETS App to obtain the status of your card.

The blacklist for payments at transit is located in the public transit gantry system. In order to remove the “Bus/MRT Blocked” status of the card, the following two conditions are necessary:

1. Maintain a minimum balance of $3 in the card.
2. Card status refresh that can be done only in either one of the 2 following ways:
   • Tap your card on any transit gantry to initiate card status refresh.
   • Periodic refresh of the card status initiated only by the transit Authorities.

Cards with $15 or less in balance will incur a $3.50 reserved charge from the first tap of the day at any public transport fare gantry. This $3.50 charge will be released back to your card balance within 3-5 days. We encourage NETS Prepaid Card users to always maintain a card balance of more than $15 to prevent future reserved charge deduction. As card balance is not shown upon entry or exit at fare gantries, we encourage users to link their NETS Prepaid Card to NETS App to receive alerts of their card balance and card transactions.

You will not incur any reserved amount for retail payments even if your card balance is less than $15.

Note: The reservation transaction of $3.50 may occasionally appear later.

The key is to ensure your card has more than $15 in balance or stored value before making any bus or MRT trips. You can set up Auto Top-up with NETS App to top up your card automatically when the balance falls below $20, this way your card balance will always be more than $15.

Daily, as long as your card balance is $15 or less and if you intend to use it for public transport. When you take the first bus or MRT trip of the day, this will trigger the $3.50 Bus/MRT Reserved charge. You may even incur a second $3.50 reserved charge if your bus or MRT usage for the day exceeds $15.

We recommend all NETS Prepaid Card users to maintain a minimum card balance of more than $15 to prevent reserved amount charging when using card for public transport.

For the ultimate convenience, opt in for Auto Top-up so that your card will top up automatically when it reaches a low balance of your choice ($10, $20 or $50 up to a maximum of $100).

Alternatively, top up on-the-go by saving your NETS Bank Card, credit/debit card details on NETS App.

For a one-off top-up without registration, you may top up the card anonymously on the NETS App or athttps://prepaid.nets.com.sg/top-up.

Physical top-ups are available at all 7-Eleven convenience stores island-wide. A top-up convenience fee may apply for every top-up transaction.

More top-up options will be available over time.Please visit ourNETS Prepaid Card pagefor the latest information on top-up locations and options.

Presently, only NETS Bank Cards, Visa/Mastercard/Amex credit and debit cards (both local and foreign issued cards) are supported as top-up funding sources. New methods and funding sources will be made available in due time. With the current supported cards, you can opt to top up in the following ways:

1. Set your preferred card as a default top-up funding source on NETS App
2. Enable/Disable Auto Top-up with credit or debit card on NETS App
3. Perform a one-time, no registration top-up on NETS App or athttps://prepaid.nets.com.sg/top-up

Please note that when adding a VISA/MasterCard/AMEX credit or debit card as your default funding source for top-up, a pre-authorisation amount of $1.00 will be charged to verify the validity of your credit or debit card. The pre-authorised amount will be automatically released to you by your bank between 2 to 4 weeks.

No additional registration or deregistration is required to enable or to disable Auto Top-up. After you have successfully linked a card, the option to enable or disable Auto top-up is available in the expanded view of your card per illustration below. Enabling, modifying and disabling of Auto Top-up is real time and does not require special approval.

Presently, you cannot top up your card in any of these physical locations.

Top-up can be performed on the NETS App or via the linkhttps://prepaid.net.com.sg/top-up, and at 7-Eleven convenience stores.

Please visit ourNETS Prepaid Card pagefor the latest information on top-up locations and options.

You can top up any amount between $10 and $100 each time using your NETS Bank Card, credit/debit card. You can perform a maximum of 5 top-ups per card per day. For anonymous top-up, you can top up a maximum of 5 top-ups per NETS Prepaid card and per Credit/Debit card per day.

Top-up convenience fees are waived for the following funding sources:

• NETS Bank Card
• DBS/POSB issued Visa and Mastercard credit/debit cards
• UOB issued Visa and Mastercard credit/debit cards

Top-up convenience fee of $0.50 per top-up is applicable for the following funding sources:

• All other bank issued Visa and Mastercard credit/debit cards
• Amex credit/debit cards

Your top-up may have been declined because of the following reasons:

• In order to prevent potential misuse, only 5 credit/debit card top-ups are permitted per card and per day. The maximum number of 5 top-ups is applicable to the individual credit/debit card and it is also applicable to the individual NETS Prepaid Card. Please top-up your card again the next day.
• Your card is locked. Please unlock your card before topping up.
• Your card’s status is suspended. Please contact NETS atinfo@nets.com.sgfor assistance.
• Your card’s status is expired. Please perform a refund of your remaining card balance using the NETS App.
• The attempted top-up exceeds the $1,000 limit set for each NETS Account. Please top up a smaller amount, or utilise your existing funds before attempting another top-up.

Being the most widely accepted stored value payment card in Singapore, the card can be accepted in all public buses and trains, as well as at all retail points that carry the NETS acceptance mark.

There could be several reasons leading to a declined transaction. You can check your card and transaction status by using the NETS App.

The possible causes include:

• Insufficient funds: Please check your card balance, or ensure that you turn on the auto top-up in the NETS App.
• Wrong payment mode: Merchant or acceptance points have accidentally chosen the incorrect payment mode (i.e. NETS FlashPay/CashCard or other payment modes). Merchant should select NETS as the correct payment mode to allow payment using your card.
• Daily limit exceeded: You have set a daily spending limit and the limit has exceeded. Turn off the daily limit, or set the limit to a higher amount in the NETS App.
• Card is locked: You may have locked your card. Please unlock your card in the NETS App.
• Card is blocked for public transport: Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
• Card is expired: Please perform a refund of your remaining card balance using the NETS App.
• Card is terminated: If this is unexpected, please contactinfo@nets.com.sgfor assistance.
• At certain merchants where payment is accepted not for goods or services i.e. charities, remittance, moneychanger and some bill payment services including AXS (Singapore Post SAM Machines to be confirmed).
• Top-up to other widely accepted prepaid instrument is not allowed.
• Card is damaged or chipped. Please terminate and refund the damaged card via NETS App. Purchase a new card to continue usage.
• Your card has reached the annual rolling spending limit of S$30,000.

NETS App is an Android and iOS application that allows you to perform the following NETS Prepaid Card transaction using your mobile device:

The NETS App can be found on theGoogle Play StoreorApple App Store.

Yes, you can as long as the below criteria is met:
– Refund can only be credited into the same credit/debit card that was used for the top up.
– The refund amount cannot exceed the last top-up amount from the same card.
– The period between the top-up and refund cannot exceed 180 days.