The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds customer’s expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
Responsibilities
Achieve growth and hit sales targets by successfully maintaining and developing commercial sales. Develop new accounts through face to face and telephone contact with potential customers
Act as the primary contact for commercial customers; Actively maintain open lines of communication between AutoZone and commercial customers
Ensure efficient delivery of products by planning delivery routes and managing drivers. Ensures appropriate delivery documentation is generated for each delivery
Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the ‘right part for the right price’
Maintain records and billing for commercial accounts; processes returns and reconciles accounts
Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised. Contribute to the AutoZone ‘one-team’ environment by assisting customers and AutoZoners with various aspects of the business
Build and maintain strong relationship with management team. Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by the SM or DM
Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
Follows proper accident and claim procedures. Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
Requirements
High School Diploma or equivalent
Basic knowledge of automotive parts is required
Effective leader with excellent communication skills, strong decision making abilities, and excellent selling skills
Ability to lift, load, and deliver merchandise
Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
Benefits At AutoZoneAutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.
Some Of These Benefits Include
Competitive pay and paid time off
Unrivaled company culture
Medical, dental, vision, life, and short- and long-term disability insurance options
Health Savings and Flexible Spending Accounts with wellness rewards
Exclusive Discounts and Perks, including AutoZone In-store discount
401(k) with Company match and Stock Purchase Plan
AutoZoners Living Well Program for mental and physical health
Opportunities for career growth and tuition reimbursem*nt
Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com
An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources
Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds customer's expectation by delivering WOW!
The job of a Commercial Sales Manager is to lead a team of sales professionals to meet and exceed the sales targets of a company. They oversee all sales activities including developing sales strategies, implementing marketing campaigns, and managing customer relationships.
A Commercial Manager, or Business Development Manager, is responsible for growing a profitable portfolio of customers for a company. Their duties include negotiating and overseeing contracts, pursuing new business opportunities and leading a company's sales and marketing strategies.
The sales director is more closely responsible for meeting a company's sales targets and directing salespeople. As a commercial director, on the other hand, you are more concerned with developing ways for the company to grow and finding new opportunities for the sales department.
These commercial areas are diverse in their service offerings, including 24 hour operations, retail and hospitality. They are responsible for effective managing of staff,processes, revenue generation and budgeting. the business model, annual plan and budget.
The differences between commercial managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a commercial manager, becoming a manager takes usually requires 4-6 years.
§ Investigate, formulate and recommend policy, procedural or process changes to improve or enhance service/product delivery. § Conduct bid/no bid meetings , technical kick off , Bid reviews etc.
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